Lucky Games Privacy Policy

1About This Policy

This Privacy Policy describes how Lucky Games collects, uses, stores and protects the personal information of players registered on the platform at luckygames.vin. It applies to all Lucky Games services, including the website, the Lucky Games app available for download, the sportsbook covering PSL cricket and other sports, slot games, fish games, live casino, and all account management features.

We have written this policy in plain, straightforward English so that players in Pakistan can clearly understand their rights and how their data is handled. If you have any questions after reading it, our support team is always available to help.

This Privacy Policy should be read together with our Terms and Conditions. Where these two documents overlap, the Terms and Conditions will take precedence on matters of account use, and this Privacy Policy will take precedence on matters of data handling.

2Data We Collect

Lucky Games collects personal information from you in two main ways: information you provide directly when registering or using the platform, and information collected automatically through your use of our website and app.

Information you provide directly:

• Registration details: Your full name, date of birth, email address, mobile number and any username you choose when creating your Lucky Games account.
• Identity verification documents: A copy of your CNIC or other identification documents when requested as part of our account verification process.
• Payment information: Your JazzCash mobile number, Easypaisa account details, bank account information, card details or Raast ID — whichever payment method you use to deposit or withdraw PKR on Lucky Games.
• Communications: Any messages you send to Lucky Games support, including chat logs, emails and feedback you provide about the platform.
• Responsible gaming preferences: Deposit limits, session limits or self-exclusion requests you submit through the Lucky Games responsible gaming tools.

Information collected automatically:

• Device and technical data: Your IP address, browser type and version, operating system, device model, screen resolution and time zone.
• Usage data: Pages you visit on the Lucky Games website, games you play, bets you place, time spent on each section of the platform, and features you use most frequently.
• Cookie and tracking data: Session identifiers, preference settings and analytics data collected through cookies and similar technologies as described in Section 6.
• App data: If you use the Lucky Games app, we may collect app version, device identifiers and crash reports to help us fix technical issues and improve performance.

3How We Use Your Data

The personal information Lucky Games collects is used for specific, legitimate purposes. Below is a clear breakdown of how and why we use your data.

Lucky Games does not use your personal data for automated decision-making that has a legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.

4Payments & PKR Data

When you make a deposit or request a withdrawal on Lucky Games, we collect and process the minimum payment information necessary to complete the transaction. This typically includes your mobile wallet number or masked bank account details, the PKR amount, the date and time of the transaction, and the transaction reference number provided by the payment provider.

Payment data is retained for accounting and fraud prevention purposes for as long as required by our record-keeping obligations. Lucky Games works only with established payment processors and does not transmit your full financial credentials to any unauthorised third party.

All payments on Lucky Games are denominated in Pakistani Rupees (PKR). There are no foreign currency conversions applied to player deposits or withdrawals, and your Lucky Games balance always reflects your exact PKR amount.

5Sharing Your Data

Lucky Games does not sell, rent or trade your personal information to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: We share necessary payment details with JazzCash, Easypaisa, Raast, banks and card processors to complete your PKR deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity verification providers: Where we use a third-party service to help verify your CNIC or other identity documents, the minimum required data is shared with that provider under strict confidentiality agreements.
• Technology and hosting providers: Lucky Games uses trusted third-party services for website hosting, data storage, app infrastructure and customer support tools. These providers access only the data needed to deliver their services and are contractually prohibited from using it for any other purpose.
• Analytics providers: We may use anonymised, aggregated usage data with analytics partners to understand how players use the Lucky Games platform. This data cannot be used to identify individual players.
• Legal obligations: If we are required by a court order or other legally binding obligation to disclose personal information, we will comply with that requirement. Where permitted, we will notify the affected player before disclosing.
• Business transfers: In the unlikely event that Lucky Games undergoes a merger or acquisition, player data may be transferred to the new entity. In such a case, this Privacy Policy would continue to apply and players would be notified in advance.

In all cases, Lucky Games ensures that any third party receiving your data is subject to appropriate confidentiality and security obligations equivalent to the protections described in this policy.

6Cookies & Tracking

Lucky Games uses cookies and similar technologies to make the platform work properly, remember your preferences, and help us understand how players use the site so we can make it better.

Types of cookies we use:

• Essential cookies: These are necessary for the Lucky Games website and app to function. They keep you logged in during your session, remember your language preference and maintain your betting slip. Without these cookies, core features of the platform will not work correctly.
• Analytics cookies: These help us understand which pages players visit most, how long they spend on different sections, and which games are most popular. We use this information to improve the platform. Analytics data is aggregated and does not identify individual players.
• Preference cookies: These remember your settings, such as your preferred payment method or display options, so you do not have to re-enter them each time you log in.
• Security cookies: Used to detect and prevent fraudulent activity, including unusual login patterns or suspicious betting behaviour.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may prevent some features of Lucky Games from working correctly. Detailed instructions for managing cookies are available in your browser's help section.

7Data Retention

Lucky Games retains your personal information for as long as your account is active and for a reasonable period afterwards to fulfil our legal, financial and security obligations. The specific retention periods we apply are as follows:

• Active account data: Retained for the full duration of your Lucky Games account being open, plus a minimum of five years after closure for record-keeping and fraud prevention purposes.
• Transaction and payment records: Retained for a minimum of five years from the date of each transaction to satisfy financial record-keeping requirements.
• Identity verification documents: Retained for as long as required to verify your identity and comply with anti-fraud obligations, and deleted securely once no longer needed.
• Customer support communications: Chat logs and email correspondence are retained for up to three years from the date of the last interaction to help resolve future queries and maintain service quality.
• Marketing preferences: If you opt out of promotional communications, we retain a record of your opt-out to ensure we do not contact you again. The opt-out record itself is kept indefinitely.

When data is no longer required under these retention schedules, Lucky Games deletes or anonymises it securely. Anonymised, aggregated data may be retained indefinitely for statistical analysis as it can no longer be linked back to individual players.

8Your Rights

As a Lucky Games player, you have the following rights over the personal information we hold about you. To exercise any of these rights, contact our support team at the details provided in Section 13.

• Right of access: You can request a copy of the personal information Lucky Games holds about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any personal information on your account is inaccurate or out of date, you have the right to have it corrected. You can update basic details directly in your account settings or by contacting support.
• Right to deletion: You can request that Lucky Games delete your personal information. We will honour this request where there is no overriding legal or security reason to retain the data. Note that transaction records may need to be retained for financial compliance purposes even after an account is closed.
• Right to restrict processing: You can ask us to restrict how we use your data in certain circumstances — for example, while a query or dispute is being resolved.
• Right to object to marketing: You can opt out of promotional emails and messages from Lucky Games at any time by contacting support or updating your communication preferences in your account settings.
• Right to data portability: You can request a copy of your personal data in a commonly used, machine-readable format where technically feasible.

9App & Device Data

The Lucky Games app, available for Android and iOS download, may collect certain device-level data to ensure the app functions correctly and to improve performance for Pakistani players.

• Device identifiers: A unique identifier for your device may be used to keep your session active and to detect unusual login activity that could indicate account compromise.
• Storage access: The app may request access to your device storage to save downloaded content, cache game assets for faster loading, or store the app's own files. We do not access your personal photos, documents or other files stored on your device.
• Network information: The app collects basic information about your internet connection type (WiFi or mobile data) to optimise streaming quality for live casino and PSL in-play betting.
• Crash reports: If the Lucky Games app crashes or encounters a technical error, an anonymised crash report may be sent to our development team to help us identify and fix the issue quickly.
• Push notifications: If you grant permission, the Lucky Games app may send you push notifications about promotions, PSL match results, account activity and other relevant updates. You can disable notifications at any time through your device settings.

Lucky Games does not request access to your camera, microphone, contacts or call history. If any future app update requires a new permission, you will be informed and asked to grant that permission explicitly before it is used.

10Security Measures

Lucky Games takes the security of your personal information seriously and applies a range of technical and operational measures to protect it:

• All sensitive data — including payment credentials and identity documents — is stored using strong encryption at rest.
• Access to player data within the Lucky Games team is restricted on a need-to-know basis. Only staff members who require access to your data to perform their role can view it.
• Lucky Games monitors platform activity continuously to detect and respond to suspicious behaviour, including unusual login attempts and betting patterns that may indicate account compromise.
• We conduct regular internal reviews of our security practices and update them in line with evolving best practices.
• In the event of a data breach that affects your personal information, Lucky Games will notify affected players promptly and take immediate steps to contain and address the breach.

While Lucky Games takes all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. We strongly recommend that you use a strong, unique password for your Lucky Games account, enable two-factor authentication if available, and never share your login credentials or OTP with anyone.

11Children's Privacy

Lucky Games takes the protection of minors very seriously. During registration, players are required to confirm that they are 18 years of age or older. We may request identity verification, including a copy of your CNIC, at any point to confirm age compliance.

If you are a parent or guardian and believe that a minor in your household has created a Lucky Games account, please contact our support team immediately. We will investigate and close the account without delay, and delete any personal information associated with it.

12Policy Updates

Lucky Games may update this Privacy Policy from time to time to reflect changes in our data practices, improvements to the platform, or changes in applicable laws and regulations. When we make significant changes, we will notify registered players via email or a prominent notice on the Lucky Games platform before the changes take effect.

The updated Privacy Policy will always be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically so you stay informed about how Lucky Games handles your personal data.

Your continued use of the Lucky Games platform after any Privacy Policy update constitutes your acceptance of the revised policy. If you disagree with any changes, you may close your account by contacting our support team.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Lucky Games handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week, including PSL match days.

When contacting us about a data rights request, please include your registered email address or mobile number so we can locate your account quickly. For security purposes, we may ask you to verify your identity before fulfilling any data access or deletion request.

For questions about responsible gaming, self-exclusion or account limits, please visit our Responsible Gaming page or mention this in your support message.